Privacy Policy

who we are

Simbi (“Simbi”, “we”, “us”) is operated by [Simbi’s registered company name and RC number], [registered office address]. We provide home services in Lagos, Nigeria, booked on WhatsApp. This policy explains how we handle your personal data under the Nigeria Data Protection Act 2023 (NDPA).

what we collect

Contact details: your name and WhatsApp number.
Booking details: your address and area, the size and layout of your home, the service you want, your chosen date and time, access instructions you choose to share, and messages you send us.
Payment records: amounts, dates and payment references. Card and bank details are entered with our payment provider, Paystack; we never see or store your full card number.
Service records: which housekeeper attended, completion photos of the cleaned rooms, ratings and feedback.
Website data: if you accept cookies, our ads and analytics partners receive information about your visit (see cookies).

how we use it

To quote, book, deliver and manage your service, and to send you booking updates on WhatsApp.
To match you with a suitable housekeeper nearby, and to remember preferences such as a housekeeper you liked.
To take payment, issue refunds and credits, and keep financial records.
To check quality, handle complaints and keep customers and housekeepers safe.
To send occasional offers and reminders, which you can stop at any time by telling us in the chat.

Our lawful bases are performing our contract with you, our legitimate interest in running a safe, reliable service, your consent (for cookies and marketing), and legal obligations.

automated assistance

Simbi uses AI software to read and reply to WhatsApp messages, prepare quotes and coordinate bookings. Prices are calculated by our own pricing rules, not by the AI. Human operators oversee the service and you can ask to speak to a person at any time.

Your housekeeper: your first name, address and the details needed to do the job. Phone numbers are only shared close to the time of your clean, so you and your housekeeper can reach each other on the day.
Service providers who process data for us: Meta (WhatsApp messaging), Paystack (payments), our cloud hosting and database providers, mapping services used to match you with nearby housekeepers, and our AI provider. They may only use your data to provide services to us.
Authorities: where the law requires it, or to protect someone’s safety.

We never sell your personal data.

Some of these providers store data outside Nigeria. Where that happens we rely on the safeguards the NDPA requires.

how long we keep it

We keep booking and payment records for as long as your account is active and for up to six years afterwards for tax and accounting purposes. Completion photos are kept only as long as needed to resolve any quality or damage questions. You can ask us to delete your data sooner where the law allows.

your rights

Under the NDPA you can ask to access, correct, delete or receive a copy of your data, object to or restrict how we use it, and withdraw consent at any time. Message us on WhatsApp at +234 806 395 3915 or email [privacy contact email, e.g. hello@simbi.homes]. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission.

cookies

This website only sets analytics or advertising cookies (such as the Meta Pixel) if you click “Accept” on the cookie banner. If you click “No thanks”, nothing is loaded. To change your choice, clear this site’s data in your browser and you will be asked again.

security

We use encrypted connections, access controls and reputable providers to protect your data. Housekeepers only receive what they need for your booking.

changes

If we change this policy we will update the date above, and tell you in the chat if the change is significant.

privacy policy.