terms of service.

about these terms

These terms apply when you book a service with Simbi, operated by [Simbi’s registered company name and RC number], [registered office address]. By booking, you agree to them.

booking

• You book on WhatsApp by telling Simbi about your home and confirming the date, time and price.
• Your booking is confirmed once payment is received.
• Please give accurate details about your home. If the home is larger than described, the price may be adjusted before work starts, and we will tell you first.

prices and payment

• Cleaning is priced per room by clean type, with a minimum price per clean, as shown on our prices page. Your exact price is always shown before you pay.
• Bookings for the next day must be made before 12:00 noon Lagos time and carry a 1.15× charge. Same-day bookings are not available.
• Payment is made in advance through Paystack, by card or bank transfer. We do not accept cash, and housekeepers must not ask for or accept payment directly.
• The 10% first-clean discount and referral credits apply automatically and cannot be exchanged for cash.

cancellations and refunds

• Cancel or reschedule at least 24 hours before your clean at no charge, with a full refund.
• If you cancel within 24 hours of your clean, a fee of 50% of the booking price applies.
• If your housekeeper does not show up, you get a full refund.

on the day

• Please make sure your housekeeper can get in at the agreed time and that water and electricity are available.
• Put away valuables and tell us about any fragile items or surfaces that need special care.
• Housekeepers note any existing damage when they arrive.

quality and damage

• Every job ends with completion photos checked against our quality checklist. If something is not right, tell us in the chat within 48 hours and we will make it right.
• If something is damaged during a clean, your housekeeper must report it straight away and we will handle compensation fairly, case by case.

respect and safety

Our housekeepers are entitled to a safe, respectful workplace. We may end a booking without refund if a housekeeper is put at risk or treated with disrespect.

our liability

Nothing in these terms limits liability that cannot be limited under Nigerian law. Otherwise, our total liability for any booking is limited to the amount you paid for it, plus the reasonable cost of repairing or replacing items damaged by our housekeeper.

governing law

These terms are governed by the laws of the Federal Republic of Nigeria and the courts of Lagos State.

contact

Message us on WhatsApp at +234 806 395 3915 or email [privacy contact email, e.g. hello@simbi.homes].